At NeoTrade General Trading we are committed to providing high-quality medical equipment and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.
Free Returns – 15-Day Policy
We offer free returns within 15 days of delivery, provided the following conditions are met:
- The item must be unused, undamaged, and in its original packaging (including any manuals, accessories, or seals).
- Proof of purchase (such as your order confirmation or invoice) is required.
To initiate a return, please contact our customer service team at [email/phone] within 15 days of receiving your order.
Refund Process
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7–10 business days.
Free Delivery Guarantee
We offer free delivery on all orders, with most items delivered within 2 business days. Delivery times may vary slightly based on location and product availability.
Exceptions
For hygiene and safety reasons, some medical items may not be eligible for return, especially if the packaging has been opened. These include but are not limited to:
- Personal care items
- Opened wound care products
- Customized or special-order equipment
Please check individual product pages for specific return eligibility, or contact us for clarification before purchase.
Contact Us
If you have any questions about our refund and return policy, feel free to reach out to us:
📧 Email: info@neotrade.ae
📞 Phone: +971-52-667-3293
Refund Policy Overview
We ensure customer satisfaction with our food items. If you’re not happy, we offer easy returns and refunds.